About Us
Integrity Print Ltd
Registered address: Westfield Trading Estate, Midsomer Norton, Bath BA3 4BS
Company Number: 06596913
TEL: 0800 7076567
EMAIL: customersupport@labelszoo.com
Privacy Policy
Under the UK GDPR requirements Labels Zoo are a controller for our clients’ data and undertakes to only collect, store and use your personal information for defined purposes.
We use your information to fulfil a contract with you and to provide you with our Services to comply with our legal obligation under the contract.
We may also use your information to pursue our legitimate interest where your rights and freedoms do not outweigh these interests. Contact may be made via email or postal mail to offer you coupons, discounts and special promotions, poll your opinions through surveys or questionnaires and inform you about our Services, as authorised by applicable law.
At Labels Zoo we do not store your credit card details and we will never sell information about you as an individual or your usage of the site.
We will only share your personal data if required to by law, or to protect Labels Zoo, its customers, or the public, or with companies that help Labels Zoo fulfil its services to you, and then only with partners who share our commitment to protecting your privacy and data.
We respect your rights to access, change or delete any personal data we may hold about you by contacting Labels Zoo in writing to the Data Protection Officer at our registered address with any privacy questions or concerns you may have.
Labels Zoo is committed to protecting the security of your personal data using appropriate measures and processes throughout our business.
For more information on your rights under UK GDPR please visit the Information Commissioners Office website www.ico.org.uk.
Shipping
Click on Delivery to find out more about our shipping details.
Payment
We use Paypal for on-line transactions, and this allows you to use all major credit and debit cards. Click here to see the Paypal Privacy Policy.
The payment will be taken from your account when you have completed the order on-line. However, we retain the right to refuse your order after payment has been take and we will refund the money as soon as reasonably possible.
For clients ordering bespoke products that are not listed on the website we will open an account for you. Typically, we will ask for payment before despatch on your first order, but may be able to offer credit payment terms on further orders depending on credit checks and anticipated volumes.
Out of Stock
Your order will be shipped from stock. We will indicate on our website which items, if any, are out of stock. Should we be unable to satisfy your order for any reason we will contact you. You may cancel the order, or you can leave it on “Back order” until stock is available.
Cookies
We store information about you by using cookies, which we use to access your site preferences when you visit in the future.
If you want to know more about cookies, www.aboutcookies.org will tell you all you need to know. If you want to delete cookies from us (or anybody else) that are already stored on your computer, look here.
If your only worry about cookies is how good they taste; try here, or if like the zookeeper you can’t eat gluten, try here.
VAT
The prices shown are exclusive of VAT. VAT will be added at the prevailing rate.
Guarantee / Returns / Replacements
We guarantee that the product has been made to the highest standards and that the goods will arrive with you fit to use and correctly protected from moisture. Please let us know upon receipt if this is not the case and we will get you a replacement product as quickly as possible. If you can, please send us a photo of the problem.
You can return your purchase within 7 days of receipt for any reason on a no-quibble basis as long as the box is unopened, and the protective moisture wrap is intact. We do however ask you to arrange and pay for the postage. Let us know if you want us to supply an alternative product or refund you. Please do let us know in advance that you are returning the product and we will confirm the return address details. The Zoo is a large place and we don’t want it getting lost!!
Adhesives
Our Integrated, Packaging and Printer Labels are made with permanent adhesive. This means that they are designed to stay stuck and not to be removed.
The adhesives are strong and designed to be stuck on packaging. They should not be directly stuck to the product.
Price Promise
We will regularly review our pricing so that we are offering products at competitive prices. We however do not offer a price match guarantee as not all products on the market are of the same high quality.
Events beyond our reasonable control & Consequential loss
We shall not be held responsible for any delay or failure to comply with our obligations if the delay or failure arises from any causes which are beyond our reasonable control. We will not accept claims for consequential loss.
This condition does not affect your statutory rights.
Governing Law
These T&Cs and all transactions related to the site are governed by English Law and are the subject to the non-exclusive jurisdiction of the English courts.